@channel We are switching your account to Zendesk and Clearfeed for Slack support system! Here is what you need to know:
- Read this guide to learn how to raise new support issues.
- You no longer need to mention @SupportBot in this slack.
- After the first 90 days we will close this slack channel, and will ask you to use Zendesk instead. The Full-time-active slack channel is available only on the Priority Support plan.
- We will still track old support system (Salesforce) for a month-two, but please switch to Zendesk as soon as possible!
Let us know if you have any questions in Slack or Zendesk.
P.S. We will keep monitoring email and salesforce support system for a month since the day you have received this message. After the grace period ends, we will only support Zendesk and Slack channels.
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